SHIPPING POLICY

Thank you for choosing LightCandi! This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from our website ("Website"). By placing an order with LightCandi, you agree to comply with the terms described below.

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1. Order Processing Time a. Order Confirmation: Once your order is successfully placed and payment is verified, you will receive an order confirmation email. This email will include your order details, including the products purchased, shipping address, and estimated delivery dates. b. Processing Time: We strive to process and ship orders as quickly as possible. Order processing typically takes 3-7 business days. However, please note that during peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Methods and Rates a. Shipping Options: LightCandi offers various shipping methods for domestic and international orders. The available options will be presented to you during the checkout process. Please select the desired shipping method that best suits your needs. b. Shipping Rates: Shipping rates are calculated based on factors such as the shipping destination, weight, and dimensions of the package. The applicable shipping charges will be displayed during the checkout process. Please note that additional customs duties, taxes, or fees may apply for international orders and are the responsibility of the recipient.

3. Shipping Timeframes a. Domestic Shipping: For domestic orders, once your package is shipped, the estimated delivery time is typically 5-10 business days, depending on your location. Please note that unforeseen circumstances, such as extreme weather conditions or carrier delays, may impact the delivery timeframe. b. International Shipping: International orders may take longer to reach their destination due to customs clearance processes and other factors. The estimated delivery time for international orders is typically 10-25 business days, depending on the destination and customs regulations.

4. Order Changes and Address Modifications a. Change Requests: If you need to make changes to your order, such as updating the shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped. b. Incorrect Addresses: LightCandi is not responsible for orders that are lost or undelivered due to incorrect or incomplete shipping addresses provided by the customer. Please ensure that the shipping address you provide is accurate and complete.

5. Shipment Delays and Issues a. Carrier Delays: LightCandi is not responsible for delays caused by shipping carriers or any unforeseen circumstances beyond our control, such as natural disasters or customs inspections. We will work closely with the carrier to resolve any delivery issues promptly. b. Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will initiate an investigation with the shipping carrier and work towards a resolution, which may include a replacement or refund, depending on the circumstances.

6. Customs, Duties, and Taxes For international orders, additional customs duties, taxes, and fees may be levied by the destination country's customs authorities. These charges are the responsibility of the recipient and may vary depending on the country and the value of the order. LightCandi is not responsible for any customs-related charges and cannot predict