REFUND POLICY

Refund Policy

Thank you for shopping at LightCandi! This Refund Policy outlines the terms and conditions for requesting refunds and returns for products purchased from our website ("Website"). Please read this policy carefully before making a purchase. By placing an order with LightCandi, you agree to comply with the terms described below.

1. Eligibility for Refunds a. Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described, you may be eligible for a refund or replacement. Please contact our customer support team within 7 days of receiving the item to initiate the return process. b. Order Cancellations: If you wish to cancel your order before it has been shipped, please contact us as soon as possible. If the order has not yet been processed or shipped, we will cancel the order and provide a full refund. c. Change of Mind: We understand that preferences may change. However, we do not accept returns or provide refunds for products due to a change of mind. We encourage you to carefully review the product details and consider your purchase before placing an order.

2. Return Process a. Return Authorization: To initiate a return, please contact our customer support team within 7 days of receiving the item. We will provide you with instructions on how to proceed and issue you a return authorization, if eligible. b. Return Condition: Returned products must be unused, in their original packaging, and in the same condition as when you received them. Any products that are damaged or show signs of use may not be eligible for a refund or replacement. c. Return Shipping: You will be responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., damaged or defective product). We recommend using a trackable shipping method to ensure that the returned items reach us safely. d. Refund Process: Once we receive the returned item and verify its condition, we will process the refund within a reasonable timeframe. Refunds will be issued using the original payment method used for the purchase, unless otherwise agreed upon.

3. Refund Exceptions a. Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash or credit. b. Clearance or Sale Items: Clearance or sale items may not be eligible for refunds unless they are damaged or defective. c. Third-Party Products: If you purchased a product from LightCandi that is manufactured or sold by a third party, the refund process may be subject to the terms and conditions of that third party. Please contact our customer support team for further assistance.

4. Non-Refundable Circumstances a. Shipping Costs: Shipping costs, including those incurred for the initial delivery and return of the product, are non-refundable, unless the return is due to an error on our part. b. Unauthorized Returns: Returns that are not authorized or do not comply with our return policy may not be accepted, and no refund will be issued. Please ensure that you follow the proper return process as outlined in this policy.

5. Customer Support Our customer support team is available to assist you with any questions or concerns regarding refunds or returns. Please contact us through the provided contact information on our Website, and we will be happy to assist you.

6. Changes to the Refund Policy LightCandi reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website. We encourage you to review this policy periodically to stay informed of any updates.

Please note that this Refund Policy is an integral part of our overall Terms and Conditions. By using our Website and making a purchase, you agree to the terms outlined in this policy, as well as our other